We deploy on any network, within any infrastructure, on any platform
MiVoice Business, formerly the Mitel Communications Director (MCD), delivers seamless integration of voice, mobility, unified messaging, presence, conferencing, collaboration, applications, and more -- enabling faster, more effective business communications.
Through a variety of embedded applications, MiVoice Business enables you to offer functionality tailored to your employees' specific roles and preferences based on external communication, degree of mobility, and other role-based drivers. Some of the embedded applications include:
Employees are able to create ad-hoc conferences easily via their desk phone or softphone. MiVoice Business provides 64 conference circuits that can be used in any combination up to a maximum of eight persons per conference call.
MiVoice Business helps ensure the delivery of excellent customer service that nurtures relationships and keeps customers coming back. Agent and supervisor capabilities include remote agents, silent monitoring, whisper coaching, barge-in functionality, call routing, queue messaging, and more.
Ensure employees are present and productive no matter which business location they are working from. Hot Desking allows employees to log into any Mitel IP Phone, at the office or even at home, where they can access personal preferences and have their calls routed to them.
Dynamic Extension provides users with the ultimate cost-effective, "no-compromise" mobility solution by letting employees select up to eight devices, regardless of device type, giving them a single identity despite various business extensions.
Employees have anytime, anywhere access to messages with an integrated, fully-featured voicemail system, Unified Messaging, and an automated attendant.
Purpose-built Mitel 3300 controllers include fully redundant power supplies and RAID-protected hard drives. MiVoice Business is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single location or multiple offices across the globe. In total, up to 99 systems can be networked (clustered) together via IP networking over a client's LAN/WAN infrastructure.